Privacy Policy

Geely Traralgon is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Geely Traralgon manages personal information. It is structured as follows:

1. Personal information Geely Traralgon collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Geely Traralgon and complaints
10. Changes to Privacy Policy

1. Personal information Geely Traralgon collects

The main types of personal information Geely Traralgon collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Geely Traralgon such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Geely Traralgon's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Geely Traralgon's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Geely Traralgon's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Geely Traralgon.

Geely Traralgon collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Geely Traralgon keeps of telephone calls, or emails received, or messages sent to Geely Traralgon or posted on Geely Traralgon's pages on social media);
• Geely Traralgon's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Geely Traralgon collects personal information in connection with running its business directly from the individual concerned. On occasion Geely Traralgon may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Geely Traralgon stores personal information in electronic and paper form.

Geely Traralgon uses and discloses personal information as follows:

• to source vehicles and sell them to Geely Traralgon's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Geely Traralgon's customers and prospective customers;
• to obtain products, services or information from Geely Traralgon's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Geely Traralgon knows about them);
• to operate and manage Geely Traralgon's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Geely Traralgon. For example, Geely Traralgon may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Geely Traralgon also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Geely Traralgon uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Geely Traralgon uses in the operation of the computer program is browsing history on Geely Traralgon's websites, name, contact information, and other information you may input into Geely Traralgon's websites. The level of human oversight Geely Traralgon provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Geely Traralgon's staff.

4. Cookies

Geely Traralgon uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Geely Traralgon's web server. Geely Traralgon may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Geely Traralgon's platforms and those social media platforms. Geely Traralgon's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Geely Traralgon's website.

5. Links to other websites

Geely Traralgon's website may contain links to third party websites. Geely Traralgon does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Geely Traralgon and do not wish to receive these communications from Geely Traralgon in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Geely Traralgon.

7. Overseas transfers

Geely Traralgon's website/s are hosted in Australia. On occasion, a third party service provider Geely Traralgon engages or that Geely Traralgon is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Geely Traralgon holds about them by contacting Geely Traralgon during business hours on 03 5118 3290 or via the contact page.

Geely Traralgon may require an individual making a request to verify their identity before processing their request.

Geely Traralgon will aim to respond to all requests promptly and within 30 days.

Geely Traralgon may refuse a request where permitted or required by law. Geely Traralgon will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Geely Traralgon and complaints

If you have any queries, concerns or complaints about how Geely Traralgon handles your personal information please contact Geely Traralgon during business hours on 03 5118 3290 or via the contact page. Geely Traralgon may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Geely Traralgon can understand the nature of your concern. In most cases, Geely Traralgon will ask that you put your request in writing.

Geely Traralgon takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Geely Traralgon's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 03 5118 3290
• Mailing Address: Lot 1 Princes Hwy, Traralgon, VIC, 3844

10. Changes to Privacy Policy

Geely Traralgon may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.